Return & Refund Policy
RETURN / REFUND / EXCHANGE POLICY FAQS
1. What is the process of return/refund/exchange products?
YOURITECH accepts merchandise returns/exchanges due to non- physical/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund/return/exchange within 7 days of the recipient.
Check out our Return / Refund / Exchange Policy for more information on how to return/refund/exchange a item.
Dead on Arrival: For significant damage to the outer packaging upon receipt. Or DOA of the product.
A. Refuse delivery of the package and inform YOURITECH.
B. Damaged package/product after confirmation of the receipt: take a photo and contact YOURITECH within 7 days of the receipt. YOURITECH will offer a solution after negotiation with the Courier (return or exchange).
2. For quality problem of products received
Take a photo and contact YOURITECH for return&refund or replacement.
3. For returns of wrong products ordered by the customer or problems not related to YOURITECH
Within 14 days of receiving your order, you may exchange a new product unconditionally (no refund). However, a shipping fee to HK will be charged.
4. For incorrect products received
Take a photo and contact YOURITECH immediately. Once confirmed, we will rearrange the shipment as soon as possible.
Note: The customer is responsible for shipping costs for returns.
5. What address should I send my return to?
When you submit a request for a return, our Customer Service Team will advise you for the warehouse address to send your item.
6. Is it necessary to offer tracking number for the returned item?
Yes, you need to provide the tracking number of the returned item, we require that you track the returned item.
1. What is the process of return/refund/exchange products?
YOURITECH accepts merchandise returns/exchanges due to non- physical/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund/return/exchange within 7 days of the recipient.
Check out our Return / Refund / Exchange Policy for more information on how to return/refund/exchange a item.
Dead on Arrival: For significant damage to the outer packaging upon receipt. Or DOA of the product.
A. Refuse delivery of the package and inform YOURITECH.
B. Damaged package/product after confirmation of the receipt: take a photo and contact YOURITECH within 7 days of the receipt. YOURITECH will offer a solution after negotiation with the Courier (return or exchange).
2. For quality problem of products received
Take a photo and contact YOURITECH for return&refund or replacement.
3. For returns of wrong products ordered by the customer or problems not related to YOURITECH
Within 14 days of receiving your order, you may exchange a new product unconditionally (no refund). However, a shipping fee to HK will be charged.
4. For incorrect products received
Take a photo and contact YOURITECH immediately. Once confirmed, we will rearrange the shipment as soon as possible.
Note: The customer is responsible for shipping costs for returns.
5. What address should I send my return to?
When you submit a request for a return, our Customer Service Team will advise you for the warehouse address to send your item.
6. Is it necessary to offer tracking number for the returned item?
Yes, you need to provide the tracking number of the returned item, we require that you track the returned item.